Privacy Policy

This Privacy Policy explains how fixmyrouter.help and its affiliates collect, use, and protect the personal information of visitors and users. We are committed to safeguarding your privacy and handling your data with transparency and responsibility.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We collect personal information to provide technical support, process inquiries, improve our services, and meet legal requirements.

Information You Provide:

Name
Email address
Phone number (mobile or landline)
Location/address details (if required for service)
Device information (model, type, or issue details)
Payment information (if applicable for paid services)

Information We Collect Automatically:

IP address
Browser/device type
Operating system
Pages visited and time spent
Cookies and tracking data

This helps us troubleshoot router-related issues, monitor site usage, and personalize your experience.

2. How We Use Your Information
We use your information to:

Respond to support queries
Provide technical assistance
Process payments (if applicable)
Improve website functionality
Communicate service updates or promotions (only with your consent)
Ensure security and fraud prevention
Comply with legal obligations

3. Use of Cookies
We use cookies and similar technologies to enhance your browsing experience, authenticate logins, track site performance, and store preferences.

Types of Cookies We Use:

Essential cookies: Required for core website functions
Performance cookies: Help analyze site traffic and user behavior
Functionality cookies: Remember settings like language
Advertising cookies: Deliver relevant promotions (if used)

You can manage or disable cookies via your browser settings. However, disabling cookies may limit functionality.

4. Communications
By submitting your contact details, you agree to be contacted via:

Email: For service confirmations or optional newsletters
Phone/SMS: For urgent support or troubleshooting updates

You can opt out of marketing communications at any time by contacting us.

5. Third-Party Services
We may share data with trusted third-party providers who help us:

Process payments securely
Host and manage the website
Deliver customer support
Provide analytics or advertising tools (if applicable)

These providers are contractually required to safeguard your information and use it only for authorized purposes.
We do not sell or lease your personal data to third parties.

6. Data Security & Retention
We implement appropriate security measures to protect your data from unauthorized access, misuse, or disclosure.

Secure payment gateways
Encrypted communications (HTTPS)
Password-protected user areas (if any)

We retain your information only as long as necessary for support, legal, or administrative purposes.

7. Your Rights
You have the right to:

Access your personal information
Correct or update inaccurate data
Request deletion (subject to legal or operational obligations)
Withdraw consent for marketing at any time

8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Please check this page regularly to stay informed.

9. Disclaimer
fixmyrouter.help is an independent technical support provider. We do not claim any affiliation with router or hardware manufacturers unless explicitly stated. We are not liable for any third-party content, tools, or links accessed through our website.
Use of our services is at your discretion and subject to your acceptance of this Privacy Policy and our Terms of Service.

10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
📧 support@fixmyrouter.help